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Our response to industry incidents and emergencies is based on information collected by the Energy and Environmental Emergency 24-Hour Response Line at 1-800-222-6514.

When a call is received by the AER, it is triaged and an appropriate response activated.

Incident Response

The emergency management team is on standby to help companies manage all types of hazards and incidents.

Incident Response

When an incident happens, our role is to

  • protect the health, safety, and welfare of people and wildlife and
  • limit damage to property and the environment.

Our trained staff coordinate with the company responsible for the incident. We will mobilize to ensure industry responses meet the regulatory requirements and expectations. Our work ensures that the response is efficient and effective. We coordinate our response with other municipal, provincial, and federal agencies.

We follow the Energy Resources Industry Emergency Support Plan (ERIESP) during emergencies of large consequence or that require joint response from multiple government agencies.

How should a company respond?

Directive 071: Emergency Preparedness and Response Requirements for the Petroleum Industry provides the framework and requirements for industry to effectively manage incidents and emergency responses.

We expect companies to be prepared before an incident happens. Companies must develop emergency response plans and hold annual emergency exercises. An emergency response plan describes how a company will respond to an incident and can include details on

  • public notification,
  • evacuation of residents,
  • spill or leak containment and recovery,
  • sampling and monitoring,
  • wildlife protection, and
  • remedial measures, including environmental impact assessment and contamination management.

When an incident happens – like a pipeline breach, explosion, or a well blowout – the company must notify us immediately. We expect immediate implementation of public protection measures and that steps will be taken to limit damage to wildlife and the environment. If the company does not respond, we have measures to respond to the incident and take enforcement action against the company.

What if a company does not respond?

AER staff will respond and control the incident if the company is not prepared or not capable of handling the incident. We have resources to respond to an incident that can protect the public and limit damage to the environment while a responsible party is identified and enforcement actions are undertaken.

Please note that our response does not cover employee health, safety, and working conditions. These fall under the jurisdiction of Alberta Occupational Health and Safety.

Report an Incident

Call 1-800-222-6514 if you see an energy or environmental incident or emergency, or if you are filing a complaint about an operation (such as odour or noise).

Follow Our Updates

To keep Albertans informed, we publish details about incidents as they happen on our Compliance Dashboard. After the emergency is over, we continue to monitor the company's clean-up activities to ensure that our requirements are met.

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